Privacy Policy

CITY GREEN GUARD is responsible for the cgg.gr website and for details submitted through the contact form or the energy bill assessment form.

For privacy matters, contact info@cgg.gr.

When you send a message, we receive the details you enter, such as name, email address, phone, topic, and message description.

When you send a bill for energy assessment, we receive the full name, phone number or email address you provide, and the recent bill file you upload.

If the message concerns a parking case, you may provide a case number or vehicle plate. The public website does not ask for vehicle owner details.

The website may record basic technical details, such as IP address, submission time, and browser information, for security and proper operation.

Details and the bill file are used only to assess the request, contact you about available energy options, and protect the form from misuse.

We do not use these details for unrelated marketing and we do not sell them.

The file is not stored in a public folder or permanent local website storage. It is transmitted as an attachment to the company mailbox or helpdesk that handles the request.

Access may be given only to people or partners who need the details for email, security, service handling, option assessment, or legal obligations.

If the request does not proceed, the operational target is not to keep the details and file for more than 90 days, unless longer retention is needed for an active relationship, documentation, or a legal obligation.

We use details to reply to your message, organize the request, assess an energy bill when you ask us to, and protect the forms from misuse.

Use is based on the communication you request, the legitimate interest of website security, and legal obligations where they apply.

We do not use contact-form details for sale to advertisers or unrelated commercial promotion.

We do not sell personal details.

Details may be shared only with partners that support website operation, email, security, or service handling when this is needed.

Details may also be shared with a public authority or responsible body when there is a legal obligation or valid request.

We keep details only for as long as needed for reply handling, management, security, documentation, and legal obligations.

When details are no longer needed, they are deleted or their use is limited according to the applicable retention process. For bill-assessment requests that do not proceed, the operational target is retention for no more than 90 days.

You may request access, correction, deletion, restriction, or objection to processing where applicable.

You may also complain to the competent data protection supervisory authority.

For a request about your data, contact info@cgg.gr.

We use technical and organizational measures to protect details submitted through the website.

No online service can guarantee absolute security, so please do not send unnecessary or sensitive details through the form.